Delivery & collection

Delivery & Collection

At Vohena Groceries, we offer flexible and reliable delivery and collection services to ensure that your orders reach you in a timely manner. Whether you're ordering locally or internationally, we have a variety of delivery options to meet your needs.

1. Delivery Information

We offer both local and international delivery to ensure that customers from around the world can shop with ease. Delivery fees and times vary depending on your location and the size of your order. During the checkout process, you will be able to see the available shipping options and their associated costs.

2. Local Delivery

For customers within Uganda, we offer local delivery services. Our local deliveries are typically completed within 1-3 business days, depending on your location. Shipping costs will be calculated at checkout based on the weight and size of your order.

3. International Delivery

We provide international shipping to many countries across the globe. The delivery times for international orders may vary depending on your location and the shipping method selected. Typically, international deliveries take 5-14 business days, but delays may occur due to customs processing or other factors beyond our control.

4. Collection Options

In addition to delivery, we offer collection options for customers within Uganda. If you prefer to pick up your order in person, you can choose the "In-Store Pickup" option at checkout. You will receive a notification when your order is ready for collection. Pickup locations will be provided during the checkout process.

5. Shipping Costs

Shipping costs are determined based on the weight, size, and destination of your order. At checkout, you will be able to view the available shipping options and select the one that best suits your needs. Please note that international orders may incur additional customs duties or taxes, which are the responsibility of the customer.

6. Delivery Times

Delivery times may vary depending on the shipping method selected and your location. Once your order is processed and shipped, you will receive a tracking number to monitor the status of your delivery. We make every effort to ensure that orders are delivered as quickly as possible, but delivery times may be affected by factors such as weather, holidays, and customs processing.

7. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment's progress through the shipping carrier’s website. If you have trouble tracking your order, please contact our customer support team for assistance.

8. Delivery Issues

If you encounter any issues with your delivery, such as delays or missing items, please contact our customer support team. We are here to assist you and resolve any problems as quickly as possible. You can reach us via email, phone, or live chat for immediate assistance.

9. Contact Us

If you have any questions or need assistance with delivery or collection, feel free to contact our customer support team: