Help & FAQs

How do I place an order on Vohena Groceries?

Placing an order is easy! Simply browse through our categories, select the products you wish to purchase, and click "Add to Cart." Once you're ready, go to your cart, review your order, and proceed to checkout. You'll be asked to provide your shipping details and payment information to complete the order.

What payment methods do you accept?

We offer a variety of secure payment options, including major credit and debit cards, mobile money, and popular online payment methods. You can choose your preferred method during the checkout process.

How can I track my order?

Once your order has been dispatched, you will receive an email with tracking information. You can also check the status of your order by logging into your account and selecting "My Orders." You'll find the tracking details there for your convenience.

I forgot my password. How can I reset it?

If you've forgotten your password, simply click the "Forgot Password" link on the login page. You’ll be asked to enter your registered email address, and we will send you a link to reset your password.

My order has been cancelled. What should I do?

If your order was cancelled, please check your email for more information. If you believe there was an issue with your order or need assistance, our support team is available to help. Please contact us for further assistance.

What should I do if I received a damaged or incorrect product?

We sincerely apologize for any inconvenience caused. If your product is damaged or incorrect, please contact our support team immediately. We will guide you through the return or exchange process to resolve the issue as quickly as possible.

How can I update my account information?

To update your account details, simply log into your account and visit the "My Account" section. From there, you can edit your personal information, payment methods, shipping addresses, and more.

How long does delivery take?

Delivery times vary depending on your location. Once your order is confirmed, you'll receive an estimated delivery date. Typically, orders are delivered within 3-5 business days, but please be aware that delivery times may vary during peak seasons or holidays.

How can I contact customer support?

If you need assistance, feel free to reach out to our customer support team:

Our team is here to make your shopping experience smooth and enjoyable. Let us know how we can assist you!

Our goal is to ensure your shopping experience at Vohena Groceries is as smooth and hassle-free as possible.

Don’t hesitate to contact us for any questions or issues!