Terms and conditions of use

Terms and Conditions of Use

Welcome to Vohena Groceries! By accessing or using our website (www.vohena.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

Vohena Groceries is an online shopping platform that provides high-quality groceries, local products, and unique handcrafted goods. We are based in Kampala, Uganda, and offer worldwide shipping to ensure customers around the globe can enjoy our products.

2. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other applicable laws. If you do not agree with these terms, please refrain from using the website.

3. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with the updated date. It is your responsibility to review these terms periodically to stay informed about any changes.

4. Account Registration

To use certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Please notify us immediately if you believe your account has been compromised.

5. Product Information

We strive to provide accurate and up-to-date product information on our website. However, we do not guarantee the availability, description, or pricing of any products. Prices and availability are subject to change without notice. In the event of an error, we will do our best to resolve the issue promptly.

6. International Shipping

We offer worldwide shipping, allowing customers to shop from anywhere and have their orders delivered to their location. Shipping fees, delivery times, and customs duties may vary depending on the destination country. International customers are responsible for any customs duties or taxes that may apply.

7. Order Acceptance and Cancellation

Once you place an order on Vohena Groceries, you will receive an email confirmation. However, your order is not binding until it is processed and shipped. We reserve the right to cancel any order due to errors in pricing, product availability, or any other reason. If your order is canceled, you will be notified promptly, and a full refund will be issued if applicable.

8. Pricing and Payment

All prices on our website are in the currency of the country where the product is shipped from (Uganda). Payments can be made using major credit cards, debit cards, mobile money, or other online payment options. You agree to provide accurate and complete payment information.

9. Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely happy with your order, you can return it within 30 days from the date of delivery. Products must be unused, in their original condition, and packaging. Shipping costs for returns, especially for international customers, are the responsibility of the buyer unless the item is defective or incorrect.

10. Intellectual Property

All content on Vohena Groceries, including text, images, logos, graphics, and software, is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content from this site without our permission.

11. Limitation of Liability

Vohena Groceries will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use this website or any products purchased through it. We make no warranties, express or implied, regarding the accuracy, reliability, or completeness of the content.

12. User Conduct

By using our website, you agree not to engage in any illegal or harmful activities, including but not limited to:

  • Violating any laws or regulations
  • Interfering with the operation of our website
  • Posting harmful, abusive, or offensive content

13. Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our website, you consent to our data practices as described in the Privacy Policy.

14. Governing Law

These Terms and Conditions are governed by the laws of Uganda. Any disputes will be resolved in the courts of Uganda, unless otherwise required by applicable international law.

15. Customer Support

If you have any questions, concerns, or need assistance, feel free to reach out to our customer support team: