Product recalls and safety notices

Product Recalls and Safety Notices

At Vohena Groceries, the safety and well-being of our customers is our top priority. We are committed to providing high-quality products and ensuring that our customers are informed of any product recalls or safety notices. If a product you purchased is subject to a recall or safety notice, we will notify you immediately and provide instructions on how to proceed.

1. Product Recalls

If a product you have purchased is recalled for safety reasons, we will notify you through email, phone, or other contact methods as provided in your account. Affected products will be identified in the notice, and we will provide information on how to return or exchange the product and receive a full refund or replacement.

2. How to Check for Product Recalls

To check if a product has been recalled, visit our website’s recall section or contact our customer support team. We regularly update this information to ensure that you have the most current details about any product safety issues.

3. Reporting a Safety Concern

If you believe that a product you purchased from Vohena Groceries may be defective or pose a safety risk, please contact us immediately. We take all reports seriously and will work with you to resolve the issue promptly.

4. Product Safety Notices

If a safety notice or advisory is issued for a product, we will post the details on our website and notify affected customers. Safety notices can include information on improper usage, potential risks, or safety guidelines to follow. We recommend checking safety notices regularly to ensure the safe use of your products.

5. Returning Affected Products

If you have purchased a product that has been recalled or is included in a safety notice, please follow the instructions provided in the notification. Typically, you will be asked to return the item for a refund or exchange. We will cover the cost of return shipping for affected products.

6. Customer Support

If you have any concerns about a product you have purchased or would like more information regarding a recall or safety notice, please contact our customer support team:

We take your safety seriously and are committed to providing the best customer service and support in case of any product recalls or safety concerns. Thank you for shopping with Vohena Groceries!